Your Karing Support Suite

• Allow focused attention on what matters most

• Maintain momentum without the commitment of a full quarterly package

• Ensure your time and energy are respected while delivering meaningful results

• Fully customizable to match your business needs during the sprint

• Book a 30-Minute Alignment & Assistance Appointment to clarify goals and scope

• A preparation form is completed prior to the Alignment & Assistance Appointment, ensuring a productive and actionable session

• Together, review selected 2-3 core services and the rest of the information from the preparation outline. This ensures the sprint is focused, achievable, and high-quality.

• Receive a customized sprint plan outlining tasks, hours, and outcomes

• Prepay for the sprint to confirm your spot and ensure priority scheduling. Sign the digital contract agreement that will be sent via email.

• Tasks are executed with care, clarity, and steady follow-through, keeping your vision and priorities at the center.

When is work completed?

• Support work is completed Monday to Friday.

When are meetings available?

• Meetings are available Monday to Thursday, based on availability. All meetings must be booked in advance and are billed separately after the session.

Is weekend work available?

• Weekend work is offered as a premium add-on. It must be scoped, confirmed, and paid for at least two weeks in advance. Weekend support cannot be arranged last-minute.

How are tasks confirmed?

• Tasks are confirmed via email and text to ensure clarity and accountability.

What happens if more hours are needed?

• Extra hours beyond a package require pre-approval. Payment must be received before additional support is provided.

How do the right package get chosen?

• Quarterly packages are designed to cover the most common business support needs. 

• If needs are unique or unclear, the Quick Service Selection Form can be completed and a free 30-Minute Alignment & Assistance Appointment booked. This allows priorities to be clarified and a tailored package to be recommended.

What if support is needed beyond a quarterly package?

• When work exceeds the maximum hours of a quarterly package, Support Sprints can be added. These are short-term, high-intensity support packages designed to address specific needs.

Do unused hours roll over?

• Unused hours do not roll over into the next quarter. Each quarter is intentionally structured to support focus, clarity, and sustainability.

How do payments work?

• All payments are made via PayPal. Clients located in Canada may also pay via e-transfer.

When is payment due?

• Payment must be received before any work begins or continues beyond the agreed scope.

Is a contract required?

• Yes. A digital contract agreement is sent after payment. Work does not begin until payment is received and the contract is signed.

Are refunds available?

• No refunds are offered. Payments are non-refundable, even if a contract is cancelled.

What is included in Social Media Support?

• Social Media Support includes post scheduling, engagement tracking, and light community management. 

• Content and image creation are optional and available only within custom packages. Regular support packages do not include content or image creation.

Is calendar management included?

• Calendar management is not part of standard services. Support focuses on inbox stewardship, workflow optimization, project coordination, administrative support, and social media support. 

• Calendar support may be discussed as a custom service if needed.

How are meetings scheduled?

• Meetings can be booked Monday to Thursday. Fridays are reserved for focused work and do not include meetings. 

• Each meeting booking reserves one full hour to allow time for discussion, clarification, and any required access or verification steps.

How are meetings billed?

• Meetings are billed immediately after the session. Invoices are sent via PayPal or by email for e-transfer (Canadian clients only).

How does customized support work?

• Customized packages are available when quarterly packages are not the right fit. All customized support follows a defined minimum and maximum number of hours per quarter to ensure consistency and proper care. 

• Work begins only after payment is received and a digital contract is signed. Any additional hours beyond the agreed package require prepayment before work continues.

How are completed tasks confirmed?

• Quick confirmations are sent via text. 

• Formal confirmations and summaries are sent via email once tasks are complete.